Back in March I bit the bullet and ordered a couple of pairs of sunglasses from Knockaround. I wrote a review about the glasses which can be found here. In that review, I indicated how one of the pairs had developed a crack in the frame and within less than two weeks had completely broken. Due to their stated return policy (or lack thereof), I didn't bother contacting Knockaround about it and just chalked it up to that being a side effect of buying inexpensive sunglasses.
Well, last week, I received an anonymous comment on that post from a person who said that they had the exact same problem, but that after contacting Knockaround about it, they sent him or her a new pair. Intrigued by this, I sent an email to Knockaround's customer service and they agreed to send me a new pair. Upon getting home from vacation this past weekend, sure enough, I found a new pair waiting for me in my mailbox.
I wanted to write this follow-up as I felt like this was great customer service, and companies that provide such service, particularly on inexpensive and relatively disposable items, deserve recognition for it. If you were on the fence about getting a pair or two based on my previous review, I would encourage you to give it a shot.
I should also note that the other pair of Knockaround sunglasses that I got are still in good condition.